Shipping & Returns

LEAD TIMES

Information on lead times will be specified in each product description. Because we ship from multiple distribution centers, the items in your order may arrive at separate times. We are not responsible for delays due to weather or other shipping service issues outside of our control (holidays, shutdowns, etc.).

Changes to an address cannot be made after 24 hours. If tracking information shows a delivery has been made, we cannot credit for orders not received. Therefore, please be sure your delivery location is secure.

  • PILLOWS & DECOR: All in stock items will be shipped within 2-3 business days. Tracking information will be provided once shipped. Transit times vary depending on product and location.
  • ARTWORK: Our artwork is custom and made-to-order. Please allow 6-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page.
  • RUGS: Most rugs ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page.

 

DOMESTIC SHIPPING RATES

For in stock décor, shipping costs are calculated on the chart below. All orders in Washington state are subject to sales tax.

Order Amount

Standard shipping

$0.00 - $25.00

$3.97

$25.01 - $50.00

$7.97

$50.01 - $75.00

$11.97

$75.01 - $100.00

$15.97

$100.01 - $200.00

$19.97

$200.01 - $300.00

$23.97

$300.01 - $400.00

$27.97

$400.01 - $500.00

$31.97

$500.01 - $1000.00

$39.97

$1000.01 - $1500.00

$59.97

$1500.01 - $2000.00

$79.97

$2000.01 - $2500.00

$99.97

$2500.01 and up

$124.97

 

CANADA, ALASKA & HAWAII
Items shipped to Canada, Alaska and Hawaii may have additional shipping charges approximately $10 more than the domestic shipping rates in the chart above. At this time, we cannot ship art or rugs to Canada, Alaska, or Hawaii.

 

INTERNATIONAL ORDERS
Please contact us at support@pacificdesignco.com to inquire.

 

LARGE PARCEL DELIVERIES
Our artwork and rugs are delivered by a third-party service provider, and therefore your freight charges may be billed separately from the rest of your order. A local delivery agent may contact you to schedule a time for delivery. Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. We ask that you take the time to inspect your delivery upon its arrival and report any damages immediately (more information in the next section).

 

DAMAGED FREIGHT
Damages to merchandise while in transit, or defects in manufacturing do occasionally happen. Should your piece arrive with a defect or damage, please email us at support@pacificdesignco.com within 48 hours of delivery to report it and we will send a replacement as soon as possible.

For large freight items such as artwork and rugs, please inspect the item(s) upon delivery. If there are signs of damage, write “product damaged” on the receipt provided by the delivery agent. You will then need to contact us within 48 hours of delivery to report the damages. The claims process for damaged artwork can take 2-3 weeks to finalize and issue a replacement. Customers who sign for delivery and do not notate damages will assume responsibility of merchandise and we cannot be held liable.

If you refuse delivery of large freight items like artwork or rugs due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible. Freight items that are refused and are determined to be without damage or defect will be will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.

BACKORDERED ITEMS
We do our best to keep updated reports on items that we do not stock, however, there may be times where the availability changes before we can adjust our website. In addition, changes to an estimated shipping date may occur. You will be notified of any changes to the item(s) in your order.

 

RETURNS & EXCHANGES
For stocked décor items, please email support@pacificdesignco.com within 14 days of receiving your order for an exchange or refund (with proof of purchase). All items must be unused and in new condition with tags still attached. Returns that are damaged, soiled, or altered may not be accepted and will be sent back to the customer. All shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. Tracking information and insurance is recommended as we are not liable for lost or damaged items. Refunds are made to the original method of payment, less shipping and handling, within 5-7 business days. You will be notified via email the details of your refund.

Please inspect all items upon delivery. If damaged or incorrect, please email us at support@pacificdesignco.com within 2 days. If the product is not found to be damaged or defective, return shipping fees will apply and a partial refund will be issued. We strive to respond to all emails within 2 business days, but may take longer during peak seasons such as holidays.

Final sale or clearance items are not available for return or exchange except for manufacturing defects. These items are identified by a price ending in .99

ART CANCELLATIONS
Artwork orders may be canceled within 24 hours of submitting the order. All artwork sales are final after this cancellation window.

RUG RETURNS
Please contact our Customer Support team for a return authorization. Rugs must be in new condition with original packaging. Qualifying returns will be refunded within 7-14 days, less shipping and handling and a 15% restocking fee. Shipping charges are non-refundable, unless the item received is damaged, defective, or incorrect. Return shipping is the responsibility of the customer.

If there is damage found upon delivery or an item is incorrect, please contact our Customer Support team within 48 hours at support@pacificdesignco.com​. Any notifications or claims outside of this window will be denied.

Rug returns must meet the following requirements, otherwise your refund will be denied:

  • Item(s) has been delivered within the last 30 days.
  • Rug must not be used.
  • Rug must be in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
  • Custom rugs are non-refundable.
  • Rug swatches are final sale and may not be returned.